Support Category: Course Launch Issue Specialist Notes: We have access to GAO's catalog, be sure to test a course when a user reports a course ...

Support Category: Course Progress Issue Specialist Notes: A best practice is to test a course to duplicate the course progress issue - if time perm...

Support Category: Course Completion Issue Specialist Notes: IMPORTANT! Please ensure that you are troubleshooting course completion issues. If...

Support Category: Course Not Assigned Specialist Notes: We often see users requesting assistance for a course they have not been assigned but it'...

Support Category: Course Drop/Remove Specialist Notes: If a user wants to remove a course (web-based training) from his or her transcript, you must ...