Client Information 5

• Client Information
• System Requirements
• Mobile Devices
• IT Help Desk
• Proxy

Login Related 1

• SSO | Login Issues

Account Related 4

• Account Incorrect Information
• No Account
• Inactive Account
• Administrative Access

Basic Support 1

• GAO Grow Definitions

Training Related 8

• Navigation
• WBT
• ILT/VILT
• CPE/CLE Inquiries and Issues
• External Training/Self Certify CPE/CLEs

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Specific Training 6

• Fiscal Year 2025 Working with Classified Information (COAN981)
• GAO Grow OnDemand | Percipio Courses
• Safeguarding GAO Information (MARE 136) | Update Certificate Name
• Mandatory Training (MARE) - ALL GAO STAFF | CPE/CLE Missing
• Moving from Evidence to Message (COAN129) | Replaced!

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Performance Management 7

• Performance Reviews
• User/Manager Needs to Make Changes to a Closed Task
• How Do I View My Final Performance Reviews from Past years?
• Manager Cannot View Staff that Need to Complete a Performance Review
• Incorrect Staff Listed in Manager's Account

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Ticket Processing 6

• Account Related
• Course Issues
• ILT/VILT
• CLEs/CPEs
• Common Tickets for GAO Grow

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