| Support Category: Course Drop/Remove |
| Specialist Notes: |
If a user wants to remove a course (web-based training) from his or her transcript, you must first identify the "Transcript Delivery Method" to determine what to do next.
INTERNAL USE ONLY! Please do not provide this information to end-users; this is for internal use only! You may use the following guides for additional assistance with this request: |
TRANSCRIPT DELIVERY METHOD | NEXT STEP |
| Self-Requested | Move the training to Archived Transcript. |
| System Assignment (LAT) | Create a ticket, and the administrators will determine if it can be removed. |
| External Progress | Create a ticket, and the administrators will determine if it can be removed |
| Standard Response: |
Kindly allow me a moment to check the details of your web-based training to be able to advise further.