Should a user's account be inactive, escalate.

Thank you for your patience. Unfortunately, your account is currently inactive. Kindly allow us a moment to create a ticket to escalate a request for further assistance with reactivating your account. For the request, would you be able to provide the following information:

1. What is your Date of Hire?
2. Are you a federal employee or contractor?
3. Are you a returning employee/contractor?
4. If you are a returning employee, would you be able to provide me with your return date?