A missing Submit button is commonly caused by an employee not going through each section of the record indicated on the left-hand navigation menu. If the checkmark icon is not blue, the system won’t populate the Submit button because it is reading the record as incomplete for a required step.

For example, the DPM was missing the Submit button for the “Summary Rating Narrative (DPM)”, because the “Summary Rating Narrative (EMP)” was reflecting as incomplete.

To identify if a step is incomplete, you may need to ask for a screenshot or proxy if necessary.