Support Category: Course Launch Issue | Error Message

           

Specialist Notes:


Kindly provide the following instructions if the user is receiving an error icon when trying to launch a “Percipio” training.


 HOW SHOULD WE ASSIST? 


1. If it does not open a new tab/window, please have them set pop-up blockers to “Allow” as it may be set to “Blocked”.

2. If troubleshooting has been exhausted and the issue persists, please have the user reach out to Ion Ghetie-Rotaru (GhetieRotaruI@gao.gov).

   

Standard Response:


We apologize for the error icon you’re receiving. In this case, kindly try clicking on the text - click “here” (highlighted under the image). This should allow the training to open in a new tab.