Support Category:  ILT Inquiry, VILT Inquiry (select applicable)


Specialist Notes:


IMPORTANT!


If a user wants to remove a session with the status canceled, no show, or withdrawn kindly archive the training for the user.

 

To move the training to their archived transcript, follow these steps:


1. Locate the training within their active transcript.

2. Select the white, downward-facing arrow beside the 'Training Details' button.

3. Select 'Move to Archived Transcript'.



This will remove it from their active list.


Standard Response:


Thank you for contacting GAO Grow End-User Support! Kindly allow me a moment to check the details of your session to be able to advise further.