If a course is showing inactive and the CPE/CLE is not reflecting correctly under their 'My CPE or CLE Training Details List' page, kindly escalate. Please include a screenshot of the error. 

We apologize for the issue of your CPEs/CLEs not reflecting correctly under your 'My CPE or CLE Training Details List'. We'll need to escalate this issue for further assistance from the GAO GROW administrators. Would you be able to provide the name(s) of course(s)?